VIENNA LASHES

FAQ

ABOUT OUR LASHES

Why do you use synthetic fibers for your lashes?

We are a vegan brand and we completely oppose the idea of using mink fur in the production of our lashes. Instead, our lashes are made from high quality synthetic silk fibers which are designed to mimic the look of mink lashes. Making you feel and look good!

Are your lashes lightweight?

Our lashes are perfect for easy application and wear as they are flexible, lightweight and soft.

How many times can I wear the lashes for?

Our lashes last up to 15 wears with proper care and maintenance.

Is eyelash glue provided with the lashes?

Eyelash glue is NOT provided with your lashes at this time. We recommend using Duo lash glue which is available in most beauty stores.

How do I apply lashes?

  1. Carefully remove the lash from tray and measure the lash to your eye to check whether the lash needs trimming on the end.
  2. Apply an even layer of lash glue along the lash band and wait for about 30-40 seconds for the glue to become tacky.
  3. Using tweezers or an eyelash applicator apply the lashes from the middle as close to your lash line as possible, then inner and lastly outer.

Can I be an ambassador?

Of course! Click here for more information into our ambassador program.


ABOUT YOUR ORDER, SHIPPING, RETURNS

Do you deliver worldwide?

No, not at this time.

When will I receive my order?

Delivery for UK customers takes up to 3 working days via Royal Mail First Class. (Orders using a free delivery/reduced delivery discount code will be sent via Royal Mail Second Class).

Please allow 1 working day for your order to be processed before we post it out to you. (Orders are posted Monday-Friday, excluding weekends and public holidays).

I haven't received my order, what shall I do?

Vienna Lashes cannot be held responsible for any items that are delayed or lost during transit at the hands of third party couriers. In the rare event that this occurs please email infoviennalashes@gmail.com and we will see what we can do to resolve.

What is your return policy?

Please check our return policy page here.

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